FAQ
We have compiled a list of the most frequently asked questions. If your question remains unanswered, don't hesitate to contact us at order@motorradventure.eu.
Table of contents :
- Products
- Where to buy
- Buy online at www.bruhldryer.fr
- Stock
- Delivery
- Guarantee
1. PRODUCTS
How does it work?
Say goodbye to the chore of drying!
Drying is a vital step after washing. If the vehicle is stored while still damp, the risk of corrosion and rust is very high. Drying your vehicle is therefore essential, but it's a tedious operation using a cloth, as many positions can't be reached by hand.
With our vehicle dryers, you can give your bike, motorbike, quad, SSV or car a professional, thorough drying in just a few minutes. Every nook and cranny is perfectly dried and your vehicle is ready for the garage!
Instructions for use
After washing the vehicle, plug in the BrĂĽhl vehicle dryer and blow air onto the surfaces to be dried.
Do not blow too close to the vehicle and be careful not to damage fragile surfaces such as paintwork. Keep at least 4 cm between the nozzle of the vehicle dryer and the vehicle. Keep the nozzle moving at all times.
Be careful not to place your BrĂĽhl appliance on the ground in contact with water.
2. POINTS OF SALE
Where can I buy BrĂĽhl products?
On this webshop www.bruhldryer.fr and on partner webshops carefully selected for the quality and reliability of their customer service.
In our network of dealers and retailers. Don't hesitate to ask your favourite dealer to contact us.
Where can I buy BrĂĽhl products at reduced prices?
BrĂĽhl offers quality products, developed and manufactured by specialists using the latest technology and the best materials. Consequently, the prices are in line with the quality of the products. As a result, we do not offer an overall reduction in the price of our products, except in exceptional end-of-series cases.
3. ONLINE PURCHASING AT WWW.BRUHLDRYER.FR
Are online purchasing procedures secure?
Transactions carried out on our website www.wild-ass.fr are secured by a 256-bit SSL certificate. All information relating to pages, content, credit cards and transactions is protected by the same level of security used by banks. Payment by credit card is secured by Wirecard. We do not have access to your bank or credit card details.
What payment options are available?
You can pay for your purchases online using the following methods:
Paypal: by sending your payment to order@motorradventure.eu or by clicking directly on www.paypal.me/MotorradVenture
Visa and MasterCard credit cards
What is your confidentiality and cookie management policy?
Under no circumstances will your personal data be passed on to third parties.
When you visit our website www.bruhldryer.fr, cookies are placed on your computer, mobile phone or tablet.
Our site is designed to be particularly attentive to the needs and expectations of our customers. This is one of the reasons why we use cookies, for example to identify you and access your account, manage your order basket, remember your visits and personalise the offers we provide.
You can find more information about cookies and their management on the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/
How can I receive the monthly newsletter?
If you wish, you can subscribe to our monthly newsletter during your purchase or simply by entering your email address in the dedicated field at the bottom right of the page.
4. STOCK
Where is the BrĂĽhl stock?
Our products are stored in optimal conditions in a professional warehouse located in Germany. Storage, order preparation, packaging and delivery to the DPD carrier all take place in this warehouse.
Which products are in stock?
BrĂĽhl endeavours to keep its stocks up to date and to stock the complete range at all times. However, there may occasionally be a delay in restocking and we will inform you personally if this is the case.
5. DELIVERY
What are the delivery charges?
Delivery costs are €8 including VAT to European Union countries, regardless of the size or weight of the parcel. They are free for all orders over €200 including VAT to European Union countries. Contact us for delivery to French islands or overseas territories.
Which carrier handles delivery?
Delivery is handled by DPD, a trusted partner.
How long does delivery take?
As a general rule, deliveries to the EU take place between three and five working days after receipt of the order. You can track the progress of your parcel on the DPD website using the tracking number you receive by email.
You haven't received your product, what should you do?
When your product has been dispatched, you will have received an email confirming that it has been sent. If you have any doubts or if the delivery time is abnormally long, please contact us.
Your order has been delivered, but you wish to return the products. What should you do?
According to the legal provisions in force, you have 14 days from receipt of the delivery (DPD information being taken as proof) to exercise your right of withdrawal and let us know that you wish to return one or more products. The products must be in perfectly new condition, in their original packaging and with all accessories. If this is not the case, we reserve the right to refund only part of the original order.
In the event of goods being returned outside the legal right of withdrawal, the refund will be reduced by the actual delivery costs (€15) and a restocking fee (€20). Products must be in perfect new condition, in their original packaging and with all accessories. If this is not the case, we reserve the right to refund only part of the original order or to refuse the refund.
6. GUARANTEE
How long are BrĂĽhl products covered by the manufacturer's warranty?
BrĂĽhl products are guaranteed for two years.
Our golden rule is to do everything we can to keep you using your product.
Contact us, we never leave a customer with a problem and we will always find a solution with you so that your adventure can continue.
Who do I contact to apply the guarantee?
The seller from whom you purchased the product is responsible for ensuring that the warranty procedure runs smoothly.
So contact the seller directly (website or in-store retailer), who will then contact us if necessary.
If you purchased the product from this website www.bruhldryer.fr, contact us directly, specifying your order or invoice number in your email, the nature of the problem and, if possible, adding clear photos so that we can deal with your request as quickly as possible.
